CUSTOMER RELATIONS MANAGEMENT (CRM)
Building strong relationships with customers is essential to develop customer loyalty and increase sales.
At Almar Marketing we operate your Customer Relations Manager system (CRM) to:
- Collect and analyzing customer data
- Use CRM systems to manage relationships
- Develop new ways to meet customers’ needs
- Handle customer questions
- Oversee the interactions between customers and key team members
- Create and execute retention campaigns
- Develop marketing campaigns to attract new customers
- Collaborate with sales, marketing, customer service and operations teams to improve the customer experience
- Create user groups and subscription list to target specific customers for marketing purposes
- Serve as the link between your company and its customers to build and strengthen relationship
- Increase sales, acquire new customers and retention of existing customers
- Manage and analyze customer satisfaction
